Shipping and delivery

We deliver to Poland, Czechia, Greece, Croatia, Hungary, Slovakia, Slovenia, Lithuania, Latvia and Spain. Each item is ordered on its own page for your country, in your language and at your local price; the item's page in this shop lists the countries where it can be ordered.

We do not deliver anywhere else, and we do not take orders on the English pages.

Delivery is free, on every order, to every one of the ten countries, with no minimum spend. The sum on the offer page for your country is the whole sum the courier collects.

The same figures for all ten countries:

1. 1The confirmation call. Every order is confirmed by phone before anything is packed; the product, the address and the sum are read back to you.
2. 21–2 working days after the call, the parcel is handed to the courier or postal operator that serves your address.
3. 33–7 working days on the road, depending on where it is going.
4. 4At the door you pay the courier in cash, and the parcel is yours.

The tracking details come from us: on the call that confirms your order, or whenever you ask by email at team@venistra.com. Track your order explains what to put in the message, and what we do when a parcel is late.

All ten countries are in the European Union. Nothing is added at the door: the sum read back to you on the call is the sum the courier collects.

Before the hand-over, a new address is easy: say so on the confirmation call, or send it to team@venistra.com the same day.

After the hand-over the parcel is in the courier's hands. You may still refuse it at the door and pay nothing; once it has been delivered, the right of withdrawal is there.