Who you buy from
Every order on this site is a contract with one company. Its details are below.
The seller
Venistra Trading Ltd
- Registered office
- London, United Kingdom
- General email
- team@venistra.com
- Data protection email
- privacy@venistra.com
- Support hours
- every day, 08:00–20:00 Central European Time
- Email answered
- within 2 working days
- Data requests answered
- within 30 days
What this company does
Venistra Trading Ltd
- built this website and runs it
- runs the advertising on Facebook and Instagram, and holds and pays for the advertising accounts
- buys the goods it sells and owns the stock
- takes each order and confirms it by phone
- ships the parcel
- collects the payment on delivery
- handles returns, refunds and the guarantee
- is the controller of your personal data
One company, from start to finish: this website, the ads you saw on Facebook or Instagram, buying the stock, selling it, shipping it, the guarantee and collecting your payment — Venistra Trading Ltd.
Nobody in between
Your data comes to us. Where a service provider works for us — for the telephone confirmation of your order, or for technical operations — it acts on our instructions, sees only what that task needs and may not use it for anything of its own.
The website is hosted by Vercel Inc. (United States), which is also the registrar of the domain.